For Airports, Train stations & Malls
Smarter spaces.
Seamless journeys.
Conversational AI agents that guide visitors through complex environments and boost engagement
They trust us
The missing layer between people and places.
Hubway’s AI agents bring natural, context-aware assistance to physical spaces.
Airports
Train Stations
Shopping Malls
Hello! How can I help you navigate the airport today?
I need to find Gate B12. Can you help me?
Of course! Gate B12 is in Terminal 2. From your current location, take the escalator up to Level 2, then follow the blue signs. It's about a 5-minute walk.
Are there any restaurants on the way?
Yes! You'll pass by "Sky Café" and "Fresh Bites" on your way. Both are open now and have quick service options if you're in a hurry.
How it Works
Connect your space
Place info panels or touchpoints across your hub. Each becomes an entry point to an intelligent assistant.
Start the conversation
Visitors simply scan to ask,
The agent responds instantly, adapting to each question and location.
Learn and improve
Gather anonymized insights on movement, demand, and behavior, helping you make smarter operational and commercial decisions.
Total Conversations
12,543
+12.5% from last month
Avg. Response Time
1.2s
-0.3s from last month
Active Users
2,350
+18,2.% from last month
Satisfaction Rate
98.5 %
+2.1% from last month
Connect with your passengers
in 33+ langages
🇮🇷 🇮🇩 🇳🇱 🇸🇪 🇳🇴 🇩🇰 🇵🇱 🇨🇿 🇬🇷 🇹🇭 🇻🇳 🇲🇾 🇵🇭 🇺🇦 🇨🇦 🇦🇺
🇺🇸 🇬🇧 🇪🇸 🇫🇷 🇨🇳 🇯🇵 🇩🇪 🇷🇺 🇮🇹 🇧🇷 🇰🇷 🇸🇦 🇵🇹 🇮🇳 🇧🇩 🇵🇰 🇹🇷
Solutions
Latest Hubway News
March 3, 2026
Comment Hubway transforme l’information en levier de performance aéroportuaire
September 28, 2025
Indoor Semantic Map: AI-Native Wayfinding for Airports and Beyond
September 21, 2025
Lost in Translations: The Power of Phonetic Search to Understand 30+ Languages
September 14, 2025
Behind the Scenes: The Technology Driving Conversational AI at the Airport
Go live under 1 month
1
Set-up
Our AI and algorithms automatically integrate all your data
2
Testing
Your teams are able to freely test the agent
3
Go-live
Passengers & visitors start using it
Know your visitors
Conversation Overview
Daily
Weekly
Monthly
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Top Performing Topics
Conversations
Flight Information
4,328
Baggage Services
3,254
Security Screening
2,876
Airport Naviguation
2,145
Airport Transportation
1,987